FAQs

How can I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Shipping times generally range from 7–15 business days, depending on your location and product availability.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package.

Can I cancel or modify my order?

If you need to cancel or modify an order, please contact us within 12 hours of placing it. Once an order has entered processing, changes may no longer be possible.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order. Include photos of the item and packaging so we can assist you promptly.

Do you offer refunds?

Yes, eligible refunds are provided according to our Returns Policy.

How can I contact customer support?

You can reach us at Pawfinityy@gmail.com. We typically respond within 24–48 business hours.